Sales conditions

The products marketed on the  website (hereinafter, the “Website“) are sold and invoiced by Timeless Elegance AG, a company having its registered office in ; Gubelstrasse.24 / ParkTower / 6300-Zug Switzerland, registered with the Office of the Registrar of Commerce of the Canton Zug with registration number CHE-156.026.957  (“Albert Nobilis“).

For any information on purchase orders, deliveries and, more in general, purchases, please contact Albert Nobilis Customer Care at the following addresses:

1.  Acceptance of the General Conditions of Sale – Closing of the Sale Contract

1.1 These general conditions of sale (the “Conditions“) apply to all online sales of “Albert Nobilis” products (the “Product/s“) carried out through the Website.

1.2 Albert Nobilis offers for sale on the Website the Products only to end consumers, namely, to persons who buy them for reasons unrelated to the activities, if any, carried by said persons for business, entrepreneurial or professional purposes (“Customer“). Albert Nobilis reserves therefore the right not to process orders placed by persons other than the Customer or, in any case, orders that are not consistent with its business policy.

1.3 These Conditions apply to all the sales between Albert Nobilis and the Customer through the Website. Every sale is subject to these Conditions as published on the Website at the time when the Sale Contract (as hereinafter defined) is entered into. Albert Nobilis reserves the right to amend these Conditions at any time. The amended version of the Conditions are immediately enforceable as soon as they have been published on the Website.

1.4 In the event that any of the terms or conditions of these Conditions that are not of the essence are held to be illegal or unenforceable, the validity or enforceability of the remainder of the Conditions shall not be affected.

1.5 The agreement executed between Albert Nobilis and Customer (the “Sale Contract”) shall be deemed entered into upon receipt by the Customer of confirmation from Albert Nobilis that its Order (as hereinafter defined) has been accepted or, partially accepted by Albert Nobilis. If the Order is not accepted by Albert Nobilis, Albert Nobilis the same shall immediately inform Customer thereof.

1.6 By placing an order in accordance with the envisaged modalities, and with the order form made available on the Website (hereinafter, the “Order“), Customer declares that it has read and understood all of the indications given during the purchase procedure, and that it accepts, in full, these Conditions.

1.7 Albert Nobilis shall not be liable for errors due to Customer’s connection to the Website.

1.8 These Conditions may be printed or stored on permanent storage devices, in accordance with the applicable legislation currently in force.

2.  Acceptance of the General Conditions of Sale – Closing of the Sale Contract

2.1 The Products offered on the Website do not bind Albert Nobilis and do not constitute an offer to the public but are only “invitatio ad offerendum”.

2.2 The Products offered for sale by Albert Nobilis are only and exclusively the ones displayed on the Website when the Order is placed, as described in the relevant product information sheet.>

It remains in any case understood that, since the images included in the Product information sheet are provided for information purposes only and may not be representative of all of the specifications of the Product, colors and sizes may differ on account of the differences in screens and systems used by Customers for accessing the Website.

2.2 All the Products are subject to availability. Albert Nobilis reserves the right at any time to alter limits on quantities and/or types of goods available online from the Website. The style, models and colors of the Products described on the Website may be changed without notice. During the transaction process, an automatic response will inform the Customer whether the Order cannot be processed due to the unavailability of the desired Product.

2.3 Customer can place an Order by duly filling-in the Order form made available on the Website and send it in accordance with the indications provided in the Website, after having carefully reviewed these Conditions, the Product specifications, the relevant price (inclusive of all applicable taxes and charges), shipping costs (including the ancillary costs that may be incurred in case a shipping and delivery method quicker and/or different from the standard one is chosen).

2.4 Albert Nobilis shall confirm that the Order has been properly received by sending an email message to the address notified by Customer. The email shall contain a summary of the Conditions, as well as the information entered by Customer into the Order form, to enable him/her to double check such information and, if necessary, immediately report incorrect data, if any.

3. Price and Terms of Payment

3.1 The prices indicated on the Website are inclusive of all applicable taxes and VAT. Delivery costs shall be added to the price of the Product/s and are indicated separately on the Order form.

3.2 Albert Nobilis regularly verifies that all the prices displayed on the Website are correct, however, it cannot guarantee the absence of errors. In the event that an error in the pricing of a product is detected, Albert Nobilis before the execution of Sale Contract, shall offer the Customer the opportunity to purchase the Product at the correct price or to cancel the Order.

3.3 The payments can be made only through credit card, bank transfer and paypal the transaction will be processed through a secure server selected by Albert Nobilis.

3.4 Under no circumstances and at no stage of the payment process, the details of the credit card of Customer will be disclosed to Albert Nobilis because such details will be directly sent, in a secure manner, to the website of the financial institution in charge of the transaction. Since none of such data will be stored in Albert Nobilis files, Albert Nobilis will not be liable for fraudulent and unlawful uses, if any, made by third parties of the Customer’s credit card during the payment procedure.

4.  Delivery of the products and relevant expenses

4.1 Albert Nobilis, its suppliers and its logistics service providers shall deliver the Products purchased by Customer at the address indicated by the latter in the Order. Delivery charges shall be borne by the Customer and are indicated separately on the Order form and invoice.

4.2 Customer may decide to personally collect the Products, rather than having them dispatched to him/her, directly at one of the Albert Nobilis retail stores that have adhered to the “retail store direct delivery” project. A complete list of such retail stores can be found on the Website.

4.3 The delivery times indicated by Albert Nobilis are purely indicative. Any delay on such times, or partial deliveries of the Product, shall not entitle Customer to reject the Product and claim compensations or indemnities.

4.4 To receive the delivery of the Products, the Customer shall sign the relevant receipt provided to him, having checked that:

4.4.1 the number of items delivered corresponds to the number indicated in the bill of parcels;

4.4.2 the packaging is intact, not damaged or wet, and, in any case, unaltered, including the sealing material (sellotape or metal strapping seals).

4.5 Any damage detected in the packaging and/or the Product, and any discrepancy found in the number of items or in the indications contained in the bill of parcels, shall be immediately reported in the bill of parcel to be returned to the courier.

5. Right of Withdrawal

5.1 Customer is entitled to withdraw from the Sale Contract for any reason, without penalty and without the need to give any explanation, within 14 (fourteen) days from the date of delivery of the Products.

5.2 Customer may exercise the right of withdrawal.

5.3 In the event of withdrawal, Customer shall return the goods back to Albert Nobilis within 14 (fourteen) Days from the date on which the above notice was submitted, following, at his/her discretion, one of the following modalities:

5.3.1 Send the Product/s to be given back to the address expressly referred to in the Withdrawal article by means of the courier indicated by Albert Nobilis in the Withdrawal process (such means of redelivery is on Albert Nobilis exclusive cost);

5.3.2 Send of the Product/s to be given back to the address expressly referred to in the Withdrawal process by means of the courier chosen by the Client (in such event, the costs for the redelivery will be borne exclusively by the Client);

5.3.3 Redelivery to the physical address expressly referred to in the Withdrawal process (the Client will give back the Product/s along with the Withdrawal Form and a copy of his / her identity document).

5.4 The Product must be returned along with the original packaging (including the packaging materials and the documents, if any, accessories, labels, tags, seals, etc.) and it is to be carefully stored and used only for the time strictly necessary to verify its nature, specifications and size, and must show no signs of wear or dirt, as indicated below:

5.5 The right of withdrawal may be exercised only with respect to the entire purchased Product; partial withdrawals (accessories, complements, etc.) are therefore not permitted.

5.6 The transit of the Product/s, until the Customer receives confirmation that the relevant Product has been properly returned and delivered to Albert Nobilis, shall be at the Customer’s exclusive responsibility for the cases indicated under points 5.3.2 and 5.3.3. Therefore, if the Product has been damaged during transit, Albert Nobilis shall inform Customer thereof in order to enable the latter to promptly send the relevant complaint to the courier and claim a refund; in this hypothesis, the withdrawal notice will be cancelled and the Product will be remade available to Customer.

5.7 Transit of the Product/s, until the Customer receives confirmation that the relevant Product has been properly returned and delivered to Albert Nobilis, shall be exclusive responsibility of Albert Nobilis for the cases indicated under points 5.3.1.

5.8 Albert Nobilis shall refund to Customer the whole amount already paid by the latter, including the initial shipping costs. Unless otherwise agreed by the parties, the amount initially charged to Customer will be written-off using the same means of payment used by Customer in the initial transaction. In any case, no amount shall be charged to Customer in relation to the refund. Albert Nobilis may withhold the refund until the returned product is properly received and checked by Albert Nobilis.

5.9 Once the Products are received, Albert Nobilis will check them in order to verify that they are consistent with the terms and conditions set forth in this clause and, should the results of such verification be negative, it shall inform Customer by email that the value of the returned products is reduced due to Customer’s failure to comply with the conditions mentioned above. By the same mail, Albert Nobilis shall also notify the amount that it will deduct from the amount to be refunded, unless Customer elects to have, at its own expense, the Products sent back to him/her in the same conditions in which they were returned to Albert Nobilis.

5.10 In the event that the right of withdrawal is forfeited, Albert Nobilis shall send back to Customer the purchased Product, charging the latter with the relevant shipping costs and, if already refunded, the price of the Product.

6. Warranty for Lack of Conformity

6.1 All Products sold by Albert Nobilis are delivered in highest quality standard.

7.  Claims and Queries

7.1 Any claim or query can be sent to Albert Nobilis at the following Customer Care address:

8. Privacy

8.1 Any personal data collected when an Order is placed, shall be processed for the sole purpose of fulfilling the Sale Contract and in compliance with the legislation applicable to privacy and with the Privacy Policy available on the Website. Other processing, if any, of such data shall be carried out only with Customer’s express consent.

9.  Applicable Law and Jurisdiction

9.1 (including, without limitation, any dispute concerning the existence, validity and effectiveness of these Conditions) and all matters or issues collateral thereto shall be governed by Swiss Law, with the exclusion of the conflicts of law provisions and of the United Nations Convention on Contracts for the International Sale of Goods.

9.2 (including, without limitation, any dispute concerning the existence, validity and effectiveness of these Conditions) and all matters or issues collateral shall be submitted to the competent Swiss court of the place where Customer resides.