FREQUENTLY ASKED QUESTIONS
How can we assist you?
We currently accept the following methods of payment on Albert-Nobilis.com:
• Visa
• Mastercard
• American Express
• Paypal
Bank Transfers are also accepted: in order to pay by Bank Transfer, please contact our Customer Service. Please note that processing purchases by Bank Transfer may take up to 6 business days.
There may be customs costs. Depending on destination Country, our delivery is completely complimentary.
Orders placed on Albert-Nobilis.com are processed quickly to ensure that your items can be delivered to you within the shortest timeframe possible. Therefore: once an order has been submitted, it cannot be cancelled or modified.
If you have received your order and want to return it, please refer to the return instructions included with your shipment.
Our international shipping partner is DHL Express.
We currently offer complimentary returns within 14 days of reception of your item.
- Item must be in perfect condition and unworn – worn only for the length of time strictly necessary to verify its nature, specifications and size;
- Item must be returned in original shipping packaging and original branded packaging, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes;
- Our Quality Service Department will determine if the item(s) received are acceptable and conform to the terms and conditions and, if compliant, we will then proceed with the refund.
Personalised items cannot be returned or exchanged.
Personalised items cannot be returned or exchanged.
Our Quality Service Department will determine if the item(s) received are acceptable and conform to the terms and conditions and, if compliant, we will then proceed with the refund.
Refunds may take up to 10 working days to be processed – working days are defined as Monday to Friday, excluding public holidays.
All returns are free of charge, within Switzerland.
Albert Nobilis products are sold exclusively in Albert Nobilis stores and through our official website Albert-Nobilis.com. Shopping through Albert Nobilis’ exclusive distribution network is the only way to ensure your product is authentic.
If the product has been purchased on Albert-Nobilis.com or in our exclusive Albert Nobilis store network, it is guaranteed to be authentic.
All Albert Nobilis products are made to the highest specifications and should, given sufficient care and attention, last for many years.
We do not provide a warranty for any of our products but we do provide Care Services.
If you have further questions regarding the quality of any Albert Nobilis item, we invite you to visit your nearest store or contact the Customer Service.